Terms of Service

1. Who we are

LeverageBuilt is a US-based business located in Jackson, Mississippi that builds and operates AI voice receptionist systems for local service businesses.

2. The Services

We build, deploy, and maintain an AI voice agent that answers inbound calls a client's business does not pick up, qualifies the caller, books inspections, and notifies the client's team. A full description of any specific engagement is set out in the Statement of Work signed by that client.

3. Relationship to a signed Statement of Work

These Terms are the general terms for the website and Services. Each paying engagement is governed by a separate Statement of Work ("SOW") signed by the client. If anything in these Terms conflicts with a signed SOW, the signed SOW controls for that client.

4. Eligibility

The Services are for businesses. By using them you represent that you are at least 18 years old, are using them for business purposes, and have authority to bind the business you represent.

5. Client responsibilities

To deliver the Services we rely on the client to:

• Provide accurate business information during onboarding
• Provide call-forwarding access to the business phone line
• Designate at least one person to receive lead notifications
• Respond to transferred calls and delivered leads in a timely manner
• Keep us informed of changes to services, hours, pricing, or contacts
• Maintain a lawful basis to receive calls and messages at the numbers provided, and comply with applicable telecommunications and consent laws

6. Acceptable use

You agree not to use the Services to: violate any law; send unlawful, harassing, or fraudulent communications; infringe intellectual property; attempt to disrupt or reverse engineer the Services; or misrepresent the nature of your business.

7. Telecommunications and consent compliance

The client is solely responsible for ensuring it has a lawful basis to call and message the individuals whose numbers pass through the Services, including compliance with the Telephone Consumer Protection Act, applicable call-recording and consent laws, and carrier and messaging-program rules. We provide configurable disclosure and opt-out handling, but the client remains responsible for lawful use within its own customer base.

8. Fees and billing

Fees for an engagement are set out in the signed SOW. Unless the SOW says otherwise: the setup fee is due before work begins; the monthly retainer bills on the same calendar day each month from go-live; per-minute voice usage is passed through monthly at actual cost; invoices are payable within 7 days; and fees are non-refundable except as expressly stated in the SOW's performance guarantee. Payments are processed through our third-party payment processor.

9. Intellectual property

LeverageBuilt retains all rights to its AI agent configurations, prompts, templates, workflows, and methods. These are licensed for use during the engagement and are not transferred to the client.

Call recordings and caller conversation data belong to the client. We process that data on the client's behalf and will provide it to the client on request, consistent with our Privacy Policy.

10. Confidentiality

Each party will treat the other's non-public business information as confidential, use it only to perform under the engagement, and not disclose it to third parties without consent except as required by law. We may use anonymized, non-identifying performance data for case studies; identifying a specific client requires that client's written permission.

11. Disclaimers

We deliver the system performance described in the applicable SOW. Beyond that, the Services are provided "as is" and "as available." We do not guarantee specific booking volumes, conversion rates, or revenue outcomes, which depend on factors outside our control including call volume, lead quality, and how quickly the client follows up on delivered leads. We disclaim all implied warranties to the fullest extent permitted by law.

12. Limitation of liability

To the fullest extent permitted by law, LeverageBuilt's total liability under an engagement is limited to the total fees paid by the client in the three months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, consequential, special, or punitive damages. We are not responsible for outcomes dependent on client follow-up, telecommunications carrier outages outside our control, or compliance violations resulting from client misuse of the Services.

13. Indemnification

The client will indemnify and hold LeverageBuilt harmless from claims arising out of the client's misuse of the Services, the client's breach of these Terms or its SOW, or the client's failure to comply with telecommunications, consent, or recording laws applicable to its customers.

14. Term and termination

Engagements are month-to-month with no long-term contract unless the SOW states otherwise. Either party may terminate with 30 days written notice. On termination, prepaid fees through the notice period are non-refundable except as covered by the SOW performance guarantee, and call recordings and lead data will be provided to the client on request within 14 days. We may suspend or terminate the Services for non-payment or violation of these Terms.

15. Governing law and disputes

These Terms are governed by the laws of the State of Mississippi, without regard to conflict-of-law rules. The parties will attempt to resolve disputes in good faith. Any dispute not resolved informally will be brought in the state or federal courts located in Mississippi, and the parties consent to that jurisdiction.

16. Changes to these Terms

We may update these Terms. We will post the updated version here and revise the "Last updated" date. Material changes affecting active clients will be communicated. Continued use after changes take effect constitutes acceptance.

17. General

If any provision is found unenforceable, the rest remains in effect. These Terms, together with any signed SOW and our Privacy Policy, are the entire agreement regarding the Services. Failure to enforce a provision is not a waiver.

18. Contact

LeverageBuilt Jackson, Mississippi, United States Email: legal@leveragebuilt.ai Phone: (601) 209-7661